1. Medical & Emergency Disclaimer (Non-Emergency Notice)
CRITICAL NOTICE: The contents of this website, including articles, exercises, videos, and automated booking responses, are intended solely for general educational and informational purposes. They do not constitute medical advice, medical diagnosis, or physical therapy treatment plans, nor do they establish a clinician-patient relationship.
If you are experiencing sudden weakness, chest pain, loss of sensation, traumatic injury, severe acute pain, or any medical emergency, do not rely on this website or our WhatsApp assistant. Please contact emergency services (112 or 108) or proceed immediately to the nearest hospital emergency department.
2. Legal Ground & Scope
This document sets forth our practices regarding the processing of digital personal data in compliance with the Digital Personal Data Protection Act, 2023 (DPDPA), the Information Technology Act, 2000, and the rules framed thereunder.
Notice in Other Languages: Under Section 5(3) of the DPDPA, this notice is available in English, Hindi, and any other language specified in the Eighth Schedule to the Constitution of India upon request or via the language selector on our website.
3. Categories of Personal Data Collected
We collect and process only data strictly necessary for providing our physiotherapy and wellness services:
- Appointment Requests: Full name, contact phone/WhatsApp number, requested service, preferred time, and any self-reported symptoms/messages.
- Contact Inquiries: Name, email address, phone number, and submitted inquiries.
- Automated WhatsApp Conversations: Communication history, appointment preferences, and message metadata exchanged with our clinic phone system and automated booking engine.
- Clinical Records (Offline/In-Clinic): Comprehensive physical assessments, past medical history, physiological measurements, treatment plans, progress notes, and diagnostic imaging submitted during clinical visits.
4. Purposes of Processing & Lawful Grounds
Your personal data is processed solely for specified, explicit, and lawful purposes:
- Confirming, rescheduling, and sending reminders for clinical appointments.
- Delivering clinical physical therapy, rehabilitation, and follow-up care.
- Responding directly to your inquiries and technical questions.
- Conducting quality checks and seeking voluntary feedback.
We do not sell, rent, or trade your personal data. We share personal data exclusively with vetted Data Processors (such as cloud hosting providers, database managers, WhatsApp Business BSPs, and communication gateways) under binding data processing agreements, or when strictly mandated under Indian law or judicial process.
5. Minors and Paediatric Patients (DPDPA Section 9)
Shivwik Holistic Care does not knowingly collect digital personal data directly from children under 18 years of age through online forms. All appointments and treatment bookings for minors must be initiated and consented to by a parent or lawful guardian. Verifiable parental authorization will be verified prior to clinical consultation.
6. WhatsApp Bot & Automated Booking Disclosures
Messages to our official WhatsApp line may be handled initially by an automated booking assistant. The automated bot is restricted to sharing clinic details and processing booking requests. You may bypass the automated assistant at any time to connect with a clinical staff member by typing “HUMAN” or calling our Paschim Vihar reception directly. Conversations on WhatsApp are subject to end-to-end transport encryption, but metadata and message storage are processed via WhatsApp Business infrastructure (Meta).
7. Patient Testimonials and Ratings
- We may request an experience rating following your clinic visit.
- Your ratings may be featured on our website, and only where you have provided express consent.
- Featured Information: Any published rating will strictly display only the numerical star rating, your initials (e.g., “R.S.”), and the month/year. We never publicly disclose your full name, telephone number, diagnosis, medical condition, or clinical treatment details.
- Right to Withdraw: You can retract your rating at any time by replying STOP on WhatsApp, speaking to our front desk, or emailing us. Your entry will be erased within 72 hours without any impact on your ongoing care.
8. Your Rights as a Data Principal
Under the Digital Personal Data Protection Act, 2023, you are entitled to exercise the following rights:
- Right to Access (Section 11): Request a summary of personal data being processed, along with the identities of all Data Fiduciaries/Processors with whom it has been shared.
- Right to Correction & Erasure (Section 12): Request correction of inaccurate/misleading data or erasure of data no longer necessary for the original purpose (subject to mandatory clinical record retention laws).
- Right of Grievance Redressal (Section 13): Access a fast and transparent grievance mechanism for any data protection concerns.
- Right to Nominate (Section 14): Nominate an individual to exercise your rights under the Act in the event of death or incapacity.
- Right to Withdraw Consent (Section 6(4)): Withdraw previously granted consent for digital communications or website publication.
9. Grievance Officer & Data Protection Redressal
In accordance with the DPDPA, 2023 and the IT (Intermediary Guidelines) Rules, 2021, our designated Grievance Officer is:
- Name / Designation: Grievance Officer, Shivwik Holistic Care
- Clinic Address: 182, Ambica Vihar, Paschim Vihar, New Delhi – 110087, India
- Email: grievance@shivwikholisticcare.com (or info@shivwikholisticcare.com marked “Attn: Grievance Officer”)
- Response Timeline: We acknowledge grievances within 48 hours and endeavor to resolve them within 30 days.
Escalation to Data Protection Board of India (DPBI): If you are not satisfied with the resolution provided by our Grievance Officer, you hold the statutory right under Section 13(3) of the DPDPA to register a complaint directly with the Data Protection Board of India.
10. Clinical Record Retention
Notwithstanding any request for data erasure, clinical history, diagnostic sheets, and patient treatment records are maintained for the minimum retention period prescribed by applicable medical record regulations and professional healthcare guidelines in India before secure destruction.
11. Governing Law & Jurisdiction
These Terms and Privacy Policies are governed by and construed in accordance with the laws of the Republic of India. Any legal dispute, proceeding, or claim arising from website use or data processing shall be submitted to the exclusive jurisdiction of the competent courts in New Delhi, India.